At Zaim Collection, we want you to be happy with your purchase. Please read this Refund and Returns Policy carefully before placing an order.

1. Return & Exchange Period

You may request a return or exchange within 7 days of receiving your order, provided that the item meets our return conditions below.

To request a return or exchange, please contact us with:

  • Your order number
  • Full name and contact number
  • Reason for return or exchange
  • Clear photos of the item, where applicable

Email: [Insert email address]
WhatsApp: [Insert WhatsApp number]

Please do not send any item back without receiving approval and return instructions from our team.

2. Conditions for Returns

To be eligible for a return or exchange, the item must be:

  • Unused, unworn and unwashed
  • In its original condition
  • With all original tags, labels and packaging intact
  • Free from perfume, makeup marks, stains, damage or odours
  • Returned with proof of purchase or order number

We reserve the right to refuse a return or exchange if an item does not meet these conditions.

3. Non-Returnable Items

The following items cannot be returned or exchanged unless they are faulty, damaged or incorrect:

  • Sale, clearance or discounted items
  • Personalised, customised or altered items
  • Items that have been worn, washed or damaged after delivery
  • Accessories, jewellery or hygiene-sensitive items once opened or used
  • Gift cards, where applicable

4. Damaged, Faulty or Incorrect Items

If you receive an item that is damaged, faulty or different from what you ordered, please contact us within 48 hours of delivery.

Please send us:

  • Your order number
  • Clear photos or a video showing the issue
  • Photos of the packaging, if it arrived damaged

Where possible, we recommend recording an unboxing video when receiving your parcel. This helps us investigate delivery or product issues quickly.

Once the issue is confirmed, we may offer a replacement, exchange, store credit or refund depending on stock availability and the nature of the issue.

5. Refunds

Once your returned item has been received and inspected, we will notify you about the outcome of your refund request.

If approved, your refund will be processed within 7–10 working days. Refunds will be made through the original payment method where possible, or via bank transfer if required.

Please note:

  • Original delivery charges are not refundable unless the item was faulty, damaged or incorrect.
  • Return shipping costs for change-of-mind returns are the customer’s responsibility.
  • Shipping charges paid for an exchange may apply, depending on your location and order value.

6. Exchanges

Exchanges are subject to stock availability.

If you would like to exchange an item for another size, colour or design, please contact us within 7 days of delivery. Once we receive and inspect the returned item, we will arrange the exchange where stock is available.

If the requested item is unavailable, we may offer an alternative item, store credit or refund where applicable.

7. Order Cancellations

Orders can only be cancelled before they have been dispatched.

To request a cancellation, contact us as soon as possible with your order number. Once an order has been shipped, it cannot be cancelled and must follow the normal return process.

8. Colour & Product Appearance

We make every effort to display product colours and details accurately. However, colours may appear slightly different depending on your screen, device settings, lighting and photography.

Minor colour variation does not normally qualify as a fault.

We recommend using a tracked delivery service and keeping proof of postage, as we cannot accept responsibility for returned parcels lost in transit.

9. Contact Us

For any questions about returns, exchanges or refunds, please contact:

Zaim Collection
Email: zaimcollectionofficial@gmail.com
WhatsApp: 03220301910
Website: www.zaimcollection.com